Shipping policy

CURRENTLY WE ONLY SHIP TO GERMANY AND SPAIN

Shipping Time: 7-9 business days (mo-fr)

Returns:

You can return unused products to us within 14 days. In the case of a return, shipping costs have to be covered by the buyer. In this way we want to raise awareness of delivery methods and thus minimize the number of returns.

If you want to return your order to us, please write us via mail:
artdsgnstudio@gmail.com

Please make sure that your return shipment has sufficient postage. In the case of packages returned due to insufficient postage, DHL will charge a penalty fee of €15 which will be forwared to the buyer.  

In addition, we advise you to use insured shipping. With this, you can track your return as well as being insured by your shipping service provider in case of loss.

Refunds:

After your return has been processed by us, you will receive a confirmation email from us. Afterwards you will receive a refund for the returned items within 14 business days of the confirmation email being sent, via the payment method you used to make your purchase.